Flowers Tottenham Online Flower Delivery Terms & Conditions

Welcome to Flowers Tottenham Terms & Conditions

These Terms & Conditions set out the rules and obligations that apply between you, the customer, and Flowers Tottenham when you purchase floral arrangements and gifts via our online platform for delivery in Tottenham and the surrounding areas. By using our website and placing an order, you confirm that you accept these Terms & Conditions in full. Please read them carefully before proceeding with your order.

1. General Information

Flowers Tottenham operates an online flower delivery service for customers in Tottenham and nearby localities. These Terms & Conditions govern all use of our site and services, including orders placed for delivery within Tottenham and the wider area. For the purposes of these Terms, references to "we", "us", "our", mean Flowers Tottenham; references to "you" or "your" mean the customer. This document represents the entire agreement between Flowers Tottenham and you in relation to your use of our online services, to the exclusion of all other terms.

2. Order Process

Our online flower delivery service makes gifting and decorating easy and convenient. To place an order, simply select your desired products from our online catalogue, add them to your basket, and proceed to checkout. You will be asked to enter recipient and delivery information, select a delivery date, and confirm payment.

By submitting your order, you are making an offer to purchase the selected products at the specified price in accordance with these Terms & Conditions. All orders are subject to acceptance by us and availability of the items you have ordered. We will send a confirmation of your order acceptance by email or on-screen notification once payment is received.

Flowers Tottenham reserves the right to decline or cancel any order prior to delivery, for any reason including, but not limited to, product unavailability or suspected fraudulent activity. In such cases, we will notify you and refund any prior payment in full.

3. Product Availability and Substitution

All flower arrangements and gifts are subject to stock availability. While we strive to prepare orders true to the images and descriptions on our website, seasonal or supply constraints may require us to substitute certain flowers or foliage. Substitutions will always be of equal or higher value and as close to the original selection as possible in terms of style and colour palette.

If a major substitution is required or if your requested delivery slot is not possible, we will endeavour to contact you using the contact information provided with your order to discuss alternatives. If we cannot reach you, we may proceed with substitutions so as to not delay your delivery. By placing an order, you confirm your agreement to these substitution practices when necessary.

4. Prices and Payment

All prices listed on the Flowers Tottenham website are shown in British Pounds Sterling (£) and include VAT at the applicable rate. Any applicable delivery fees or surcharges will be clearly displayed at checkout before you submit your order.

We accept a range of secure online payment options. You must provide accurate payment details to complete the purchase. By providing these details, you represent and warrant that you are authorised to use the selected payment method. Your payment will be processed at the point you confirm your order.

If payment cannot be successfully processed, your order will not be accepted. Flowers Tottenham is not responsible for any delay or non-fulfilment caused by incorrect or insufficient payment information provided by the customer.

5. Delivery Policy

We offer delivery across Tottenham and the surrounding areas, as specified on our website. You are responsible for providing accurate delivery address and recipient information. Please check these details carefully, as errors can result in non-delivery or delays. If you provide an incorrect address or recipient information, re-delivery may be subject to additional charges.

Deliveries are typically made on the requested date. However, adverse weather, traffic, or unforeseen circumstances may cause delays. We will attempt to notify you if your order is delayed beyond the agreed date. Where applicable, we may offer re-delivery or cancellation options.

If no-one is available to accept the delivery at the specified address, at our discretion we may leave the flowers with a neighbour or in a safe place. Alternatively, we may attempt redelivery or contact you to arrange an alternative solution. Ownership and risk in the goods pass to you upon delivery to the stated address.

6. Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. Due to the perishable nature of flowers, we require a minimum of 24 hours’ notice prior to the scheduled delivery date to guarantee a full refund. Cancellations or amendments received after this time may not be possible, or may be subject to a charge if preparation has already begun or delivery has been attempted.

Once flowers have been dispatched or delivered, we are unable to accept returns or offer a refund except in cases of defective or damaged goods (see below). Your statutory rights are not affected.

7. Quality, Complaints and Returns

We take great care to ensure your flowers are fresh and presented beautifully. If you are unhappy with the quality of your order or believe items are missing or damaged, please contact us within 48 hours of delivery with a description and photo evidence where possible. After investigation, we may offer a replacement, partial refund, or other suitable solution at our discretion.

We regret that we cannot accept returns or offer refunds for complaints made more than 48 hours after delivery except in cases of non-delivery or proven lack of care on our part. The perishable nature of flowers means issues must be reported promptly for us to investigate and resolve.

8. Liability

Flowers Tottenham will use reasonable skill and care in providing our products and services. Our total liability for any claim arising out of or in connection with any order, delivery, or use of our services shall be limited to the total amount paid for your order.

We cannot accept liability for indirect, special, or consequential losses, including but not limited to emotional distress, loss of enjoyment, business loss, or loss of opportunity. Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

We do not guarantee that our website will be error-free or always available, and we accept no responsibility for any loss or damage suffered as a result of website downtime or technical issues.

9. Privacy and Personal Information

We take your privacy seriously. Your personal data, including contact and payment details, will be processed securely and in accordance with UK data protection laws. We collect only the information necessary to fulfil your order and deliver our services. For further details, please refer to our Privacy Policy.

10. Promotions, Discount Codes & Offers

Occasionally, we may offer special promotions or discount codes for use on our website. These offers are subject to their stated terms, may not be combined with other promotions, and may be withdrawn or amended at any time without notice. Discount codes must be entered at checkout and cannot be applied retrospectively.

11. Intellectual Property

All content and images on the Flowers Tottenham website are the intellectual property of our company or licenced to us. You may access and print pages for personal use only. Any commercial use, reproduction, or distribution without prior permission is prohibited.

12. Governing Law & Jurisdiction

These Terms & Conditions and any contracts formed under them are governed by the laws of England and Wales. By using our website and services, you agree to submit to the exclusive jurisdiction of the English courts in respect of any dispute arising from your use of our service.

13. Amendments and Updates to These Terms

We reserve the right to make changes to these Terms & Conditions at any time. Changes will be published on our website, and continued use of our services constitutes your acceptance of any revised terms. We encourage you to check this page regularly to stay informed of our current policies.

14. Applicability Across Tottenham and Surrounding Areas

These Terms & Conditions apply to all customers using our online service for flower delivery in Tottenham and the surrounding neighbourhoods. By placing an order for delivery to any address in our service area, you agree to be bound by these Terms.

15. Contact and Customer Support

For any queries, amendments, or complaints, please use the contact form provided on our website. Our customer service team is dedicated to assisting customers across Tottenham and surrounding areas and will respond as promptly as possible.

Thank you for choosing Flowers Tottenham for your online flower delivery needs. We appreciate your business and look forward to delighting you and your loved ones with fresh, beautiful flowers delivered with care throughout Tottenham and the neighbouring areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tottenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tottenham.

For assistance with orders, returns or account queries, please fill out the Contact Us form.