Returns, Refunds and Complaints for Your Flowers Tottenham Order
Our Commitment to Fresh Flowers in Tottenham
At Flowers Tottenham, we pride ourselves on being a trusted local florist, delivering stunning fresh blooms to households and businesses throughout Tottenham and the surrounding areas. Our Fresh Flowers Guarantee is the centrepiece of our commitment to quality. We believe every customer deserves to enjoy flowers at the peak of their beauty and freshness. If you ever experience a problem, our returns, refunds, and complaints process is designed to be fair, clear, and prompt.
Damaged-On-Arrival Policy
We carefully package all flower arrangements to arrive in perfect condition. On the rare occasion your flowers arrive damaged, wilted, or not as described, please inspect your item immediately upon delivery. If you spot any discrepancies, we urge you to notify us within 24 hours so that we can put things right as quickly as possible. We may request a photograph of the item to help us resolve your case and prevent future issues.
Freshness Window
Each arrangement from Flowers Tottenham is prepared with fresh, high-quality flowers sourced daily. We guarantee that your flowers will look beautiful and vibrant for at least five days from the date of delivery, provided they are cared for according to our care instructions included with each order. If your flowers do not last for this freshness window, please contact us with a photo and details, so we can investigate and address your concern.
Refund & Replacement Options
Our flowers are designed to delight. If we haven’t met your expectations due to quality or delivery issues, we offer the option of a full refund or a prompt replacement. Replacements are subject to availability and may include a comparable arrangement of equal value if your original item is not available. To be eligible for a refund or replacement, please reach out to us within 48 hours of receiving your order. We assess each case individually to ensure fair and satisfactory resolutions for our customers.
Complaints Process
Your satisfaction means everything to us. If you are unhappy with any aspect of our service or your order, we encourage you to share your feedback so we can continually improve. Here’s how the complaints process works:
- Step 1: Contact our team with your order details and describe the issue clearly.
- Step 2: We investigate promptly, and if required, request photos or further details to understand the matter fully.
- Step 3: We aim to resolve all complaints within 3 working days. You will be informed of the outcome and any actions we are taking, including refunds or replacements if applicable.
All complaints are treated with respect and confidentiality.
Your Local Florist, Here to Help
Flowers Tottenham is proud to be a trusted choice for fresh flowers in Tottenham, serving both households and businesses in the area. We stand behind every bouquet and arrangement we deliver. Your trust and satisfaction are our highest priorities, and we are always here to help you with any question or concern about your floral order. Thank you for choosing your local Tottenham florist.
